Refund & Cancellation Policy - Chitti Babu Biryani

Last updated: 8 September 2026

At Chitti Babu Biryani, every order is cooked fresh and packed the moment it is confirmed. Because of that, our cancellation and refund rules work the same way as a restaurant's: you can change your mind for a short window after ordering, but once the kitchen has started on your biryani, the order is final. This page explains exactly how it works and what we promise in return.

In short: Cancel free of charge within 10 minutes of placing your order for a full refund. After 10 minutes, the order has entered preparation and cannot be cancelled or refunded, except in the cases listed under When we refund.

1. Cancellation policy

1.1 The 10-minute window

You may cancel any order within 10 minutes of the order confirmation time shown on your order receipt. Cancellations within this window receive a 100% refund of the amount paid, including delivery charges and taxes.

To cancel, call us on +91 96663 13134 and quote your order number. Phone is the only guaranteed way to cancel in time, as emails and form messages are not monitored live by the kitchen.

1.2 After the 10-minute window

Ten minutes after confirmation, your order is released to the kitchen. Rice is put on, meat and vegetables are cooked, and the biryani is layered and sealed for you specifically. Once this has started, ingredients and labour have been committed and the food cannot be resold or reused. For this reason, orders cannot be cancelled after the window closes and no refund is issued for a customer-initiated cancellation at that stage.

This is the same principle followed by dine-in restaurants: once your dish is fired in the kitchen, it is yours.

1.3 Cancellations by us

Occasionally we may need to cancel an order ourselves, for example if an item sells out, your address is outside our delivery area, the kitchen is closed for an emergency, or severe weather makes delivery unsafe. If we cancel, you receive a full refund automatically and we will call or message you to let you know.

2. Refund policy

2.1 When we refund

Beyond the cancellation window, we issue a full or partial refund in these situations:

Situation	What we do
Order cancelled by us	Full refund
Order never delivered	Full refund
Item missing from the order	Refund for the missing item, or redelivery where possible
Wrong item delivered	Redelivery of the correct item, or refund for that item
Food arrives spilled, damaged or unsealed	Replacement or refund for the affected item
Genuine quality concern (undercooked, foreign object, spoiled)	Full refund for the affected item after review
Duplicate payment or payment failure where money was debited	Full refund of the extra charge

2.2 When we do not refund

Change of mind, or a cancellation request made after the 10-minute window.
Incorrect address or phone number entered by the customer, or the customer being unreachable at delivery.
Personal taste preferences, for example finding the biryani spicier or milder than expected. Our spice levels are described on the menu and we are happy to advise before you order.
Delays caused by traffic, weather or events outside our control, where the food is still delivered in good condition.
Orders placed through Swiggy, Zomato or other third-party apps. Those are covered by the platform's own refund process. Please raise the issue in that app.

2.3 How to request a refund

Contact us within 30 minutes of delivery by phone on +91 96663 13134 or email at info@chittibabubiryani.com.
Share your order number and, for quality or damage issues, a clear photo of the item and packaging. This helps us fix the problem in the kitchen as well as with your order.
We review every request personally and reply within 24 hours with the outcome.

2.4 Refund timelines

Approved refunds are returned to the original payment method. The money leaves our account within 2 business days of approval. Depending on your bank or card issuer, it typically appears in your account within 5 to 7 business days. UPI refunds are usually faster. We do not issue cash refunds for online payments.

For cash-on-delivery orders that qualify for a refund, we will arrange a bank or UPI transfer to the details you provide.

3. Our quality promise

A strict cancellation policy only works if the food is worth it. Here is what goes into every order so that a refund is rarely needed:

Cooked fresh, to order

We do not batch-cook and hold biryani for hours. Your order goes on the stove after you confirm it, which is exactly why the 10-minute window exists.

Hand-picked spices

Whole spices are sourced, roasted and ground in-house in small batches. No pre-mixed masala powders, no artificial colours or flavour enhancers.

Fresh meat and produce daily

Chicken, mutton and vegetables are purchased fresh each morning from trusted suppliers and never frozen for reuse across days.

Hygiene you can trust

FSSAI-compliant kitchen practices: gloves and hair covers, separate prep areas for veg and non-veg, sanitised surfaces and daily temperature logs.

Sealed, leak-proof packing

Every container is heat-sealed before it leaves the kitchen so your biryani arrives untouched and hot. If a seal is broken on arrival, tell us and we will replace it.

Home-made style, every time

Our recipes follow the slow dum method used in Telugu homes. If a plate ever falls short of that, we want to know, and we will put it right.

4. Questions

If anything on this page is unclear, or you have a problem with an order, contact us on +91 96663 13134 or +91 83282 75941, email info@chittibabubiryani.com, or use the form on our Contact Us page. This policy forms part of our Terms & Conditions and may be updated from time to time. The version published on this page at the time of your order applies.